Managed services

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With our managed services, we help improve fill rates, control agency spend and reduce administration through a single supplier and one consolidated invoice. It's a long-term solution for managing both your temporary and permanent workforce.

With our experienced in-house team, extensive database of workers and strong reputation as being the second largest provider of health and care workforce in the UK, our managed services are proven to raise and maintain your fill rates, drive savings and monitor average pay rate, and reduce time and costs spent managing your temporary staffing workforce needs.

Our strong supply chain, led by our sister brand HCRG Staffing, means we can take full responsibility of the supply chain: we’ll ensure that all contracts, SLAs and audit requirements are managed, driving the removal of non-framework agencies and helping you to deliver on national NHS policy.

Our team’s focus is on fulfilling your requirements at the best rates, maintaining our quality and high levels of compliance and ensuring your services can deliver for patients.

A Trusted Workforce Partner

Backed by an experienced in-house team and our sister brand, HCRG Staffing, we manage your workforce supply chain from end to end. From contracts, SLAs and compliance to supplier management and audit requirements, we take care of the operational details so your teams can focus on delivering care.

Managed Services Team at HCRG Workforce Solutions recruitment process outsourcing

Want to increase your fill rates and reduce your costs?

We can help, with our tried and tested managed services: whether a master vendor arrangement or a flexible staff bank we can work with you to plan, implement and measure a sustainable staffing solution that works for you.

Find out more now

More about our managed services

If you’re unsure about how MSP works or have questions about its implementation, you’re in the right place. Below, you’ll find answers to commonly asked questions to help you understand the key aspects of MSP and its benefits. If you need further clarification or assistance, feel free to get in touch with us, or complete the form below, and our team will get back to you as soon as possible. We’re here to provide support and guidance tailored to your specific needs and requirements.

What is a master vendor / managed service provision (MSP) for staffing?

A master vendor / managed service provision (MSP) for staffing is a centralized solution used by organisations in the health and care sector to manage their temporary staffing needs efficiently. It involves partnering with a designated provider who oversees the entire staffing process, from sourcing candidates to managing placements and invoicing.

How does a master vendor / MSP model benefit our organisation?

The master vendor / MSP model streamlines the staffing process, saving your organisation time and resources. By centralising recruitment and management tasks, you gain access to a wider pool of qualified candidates, ensure compliance with regulations, and we can provide you with better visibility and control over your temporary staffing expenditure.

What services does a master vendor / MSP offer?

Depending on the type of service you pick, we’ll look after the end-to-end service. This will include candidate sourcing and screening, compliance checks, shift management, payroll administration, performance tracking, and vendor management. We’ll act as a single point of contact for all staffing-related matters, simplifying communications and co-ordination for you and cutting down on off-framework spend.

How does the master vendor / MSP ensure quality and compliance?

Quality and compliance are paramount in the health and care sector. We implement robust processes and systems to ensure that all our candidates meet regulatory requirements and possess the necessary qualifications and experience. Regular audits, training programs, and performance reviews help maintain our high standards and mitigate risks.

Can we still engage with our preferred staffing agencies under the master vendor / MSP model?

Yes, of course. We’ll take over management of the services provided by your preferred agency suppliers and work with them to provide staffing through our agreed managed service, and at our agreed rates. This approach ensures consistency, and allows us to provide you the reassurance that all candidates are compliant and checked in the same way – and ensures you still only pay one invoice.

How does pricing work under the master vendor / MSP model?

It depends, but our sustainable staffing approach can save you money by increasing your fill rates and reducing reliance on more expensive off-framework staffing. The costs for a managed service will vary depending on the volume of requirements you have, the terms we agree. If you want to know more, get in touch and we’ll discuss your circumstances.

How do we transition to a master vendor / MSP arrangement?

We’ll work really closely with you on this. This process typically includes an assessment of current staffing practices, identification of goals and requirements, development of a tailored implementation plan, and ongoing support and monitoring to ensure a smooth transition and successful outcomes. Your implementation will be led by one of our dedicated senior team.

How can we measure the success of our master vendor / MSP partnership?

We take measuring success really seriously. We’ll work with you to agree reporting and metrics, but for a master vendor, they may include factors such as cost savings, time-to-fill, candidate quality, compliance rates, and client satisfaction scores. Regular performance reviews and feedback mechanisms help track progress and identify areas for improvement, ensuring that the partnership continues to deliver value over time.

Our managed services are helping these organisations

18.5% reduction in spend at Leicester Partnership NHS Trust

Leicester Partnership NHS Trust addressed challenges of high expenditure and unmanaged temporary workforce by partnering with HCRG Workforce Solutions, awarded the Master Vend contract for staffing solutions. The company streamlined supplier management, implemented technology systems, and restructured the staffing team, leading to significant cost savings: £650k in the first year and a 18.5% reduction by the third year. They eliminated almost all off-contract spending and maintained a 70% fill rate, which continues to improve. Additionally, HCRG Workforce Solutions enhanced training and compliance, contributing to the Trust's specific needs.

95% fill rates and increasing permanent staffing through marketing

Following a recommendation from HCRG Workforce Solutions, the Trust also began recruiting via online interviews which has opened up recruitment to the global market. The Trust have completed 15 online events and have interviewed 188 candidates, offering 171 candidates. To date 69 candidates have started with 81 in the process of NMC registration and Visa application.